Master retention conversations that drive growthMaster retention & growth
Master Conversations that Drive
Retention & Growth
Transform your client success team into retention experts with AI-powered simulations that practice difficult conversations, renewals, and expansion opportunities.
Client Success Challenges That Impact Revenue
Three critical gaps that affect retention and growth
Difficult Renewal Conversations
CSMs struggle with at-risk accounts, pricing objections, and contract negotiations, leading to preventable churn.
Missed Expansion Opportunities
Teams lack confidence in identifying and pursuing upsell opportunities, leaving revenue on the table.
Inconsistent Customer Experience
New CSMs need months to master complex customer conversations, creating inconsistent service quality.
How Velenta Transforms Client Success Training
Practice high-stakes customer conversations in a safe environment before facing real retention challenges
High-Stakes Customer Simulations
Churn Prevention Scenarios
Practice saving at-risk accounts with realistic objections, budget concerns, and competitive threats.
Expansion & Upsell Conversations
Master the art of identifying opportunities and presenting value propositions that drive growth.
Renewal Negotiations
Build confidence in contract discussions, pricing conversations, and renewal strategy execution.
Higher Retention Rate
Client success teams using Velenta achieve 23% higher customer retention through improved conversation skills and proactive account management.
Perfect for Client Success Teams
Specialized training for every role in your customer success organization
Customer Success Managers
Master renewal conversations, expansion discussions, and churn prevention strategies.
Account Managers
Practice relationship building, contract negotiations, and strategic account growth.
Customer Support Managers
Build expertise in escalation handling, difficult customer situations, and satisfaction recovery.
Measurable Impact on Revenue
Real results from client success teams using Velenta to transform their retention performance
Customer Retention
Higher retention rates through improved churn prevention conversations and proactive account management.
Expansion Revenue
Increased upsell success through confident expansion conversations and value-driven presentations.
Time to Productivity
Faster onboarding for new CSMs with realistic practice scenarios and immediate feedback.
Ready to Drive Higher Customer Retention?
Join leading companies who are transforming their client success teams with Velenta's AI-powered conversation training.