Privacy Policy
Last Updated: January 8, 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, contact us for support, or communicate with us in any other way.
Personal Information may include:
- Name and contact information (email address, phone number)
- Account credentials and authentication information
- Professional information and job title
- Organization information and team details
- Communication preferences and settings
We also automatically collect certain information about your device and usage patterns when you access our services, including IP address, browser type, operating system, and interaction data.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including AI-powered training simulations and performance analytics.
Specifically, we use your information to:
- Provide and personalize our AI training services
- Process and respond to your requests and communications
- Send important service updates and notifications
- Analyze usage patterns to improve our platform
- Ensure platform security and prevent fraud
- Comply with legal obligations and protect our rights
We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
Third-Party Service Providers
To provide our AI-powered training platform, we work with trusted third-party service providers. We share certain data with these providers only as necessary to deliver our services.
OpenAI (ChatGPT/GPT-4)
Data Shared: Conversation transcripts, training scenarios, user performance data (anonymized), and text content for analysis
Purpose: AI conversation analysis, performance scoring, feedback generation, and content creation
Data Processing: OpenAI processes data in real-time and does not store conversation data permanently
Privacy: OpenAI Privacy Policy
ElevenLabs
Data Shared: Text content for voice synthesis and persona dialogue
Purpose: Converting AI-generated text responses into realistic voice audio for training simulations
Data Processing: ElevenLabs processes text-to-speech requests in real-time without long-term data storage
Privacy: ElevenLabs Privacy Policy
Clerk (Authentication)
Data Shared: User authentication data, email addresses, and account information
Purpose: Secure user authentication and account management
Privacy: Clerk Privacy Policy
Important: We do not sell your personal information to any third party. Data sharing is limited to what is necessary to provide our services, and we ensure all partners maintain appropriate data protection standards.
Data Safeguards and Third-Party Security
We implement comprehensive safeguards to protect your data when working with third-party AI services. Your privacy and data security are our top priorities.
Our security measures include:
- Data minimization - only sharing necessary information for specific functions
- Real-time processing - conversation data is processed in real-time, not stored
- Anonymization - personal identifiers are removed from data sent for analysis
- Encrypted transmission - all data is encrypted in transit using TLS/SSL
- API key security - all third-party API keys are securely stored and rotated
- Access controls - strict limits on which systems can access third-party services
- Audit logging - comprehensive logs of all third-party data processing activities
🔒 Conversation Privacy
Your training conversations are processed in real-time for immediate feedback and scoring. Conversation transcripts are temporarily processed by OpenAI for analysis but are not permanently stored by either Velenta or OpenAI. Voice synthesis through ElevenLabs processes only the AI response text, not your voice or personal speech.
✅ Your Rights
You have the right to request deletion of any data we may have shared with third parties for processing. You can also request access to information about how your data has been processed by our AI systems. Contact us to exercise these rights.
We regularly review and update our data protection practices to ensure compliance with privacy regulations including GDPR, CCPA, and other applicable data protection laws.
Data Protection and Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- End-to-end encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
We will respond to your inquiry within 30 days of receipt.